NobelBiz

FEBRUARY 7, 2022

An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

JustCall

APRIL 26, 2022

With multi-level IVR, they were engaged/warmed on auto. For example, if a customer service rep sees a pattern emerging around a specific issue, they can use this information to troubleshoot the problem or work with other departments to fix it so it doesn’t happen again. Interactive Voice Response (IVR).

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67