Remove Caller satisfaction Remove Employee engagement Remove Morale Remove Personalization
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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

Good employees give each task their all, not settling for “good enough” or just doing whatever passes inspection in the end. They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. What is the answer?

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Nate is from Riverdale, NY.