Anatomy of a Successful Call Center Representative: Tips & Common Characteristics
Callminer
OCTOBER 3, 2019
“If you’re willing to go the extra mile, spend some time with your customer service team as they perform their day-to-day. Many companies, including Zappos, Amazon, Craigslist, and Rackspace practice ‘ everyone does support ,’ a model that calls on all employees to spend time responding to support tickets and engaging with customers.
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