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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

Customer feedback will mirror your contact center performance When the caller’s request has been fulfilled and the call is approaching its conclusion, it is critical to finish the call in a kind manner. The next step is to submit a caller satisfaction survey to collect feedback on your voice response and enhance it over time.

Interactive Voice Response 52
Interactive Voice Response Contact Center contact center solutions Feedback 52
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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

Pay attention to employee feedback to keep your staff engaged and motivated. Callers are put on hold while the agent asks around for a solution. This has a negative effect on caller satisfaction and ultimately on the company itself. Call center agents need to be able to solve any problem that comes up.

Call Center 186
Call Center Morale Employee engagement Customer centricity 186
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