Caller satisfaction, Course, Customer Experience and Employee engagement

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Caller satisfaction

Course

Customer Experience

Employee engagement

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Of course, no.

Call Center

Call Center Metrics Contact Center Wait times

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

“Chances are that you already have at least a few good employees working in your company. Of course, there’s more to being a good employee than simply showing up for work on time and not talking back. Keep the three key factors of employee engagement in mind. A rep should be able to handle pressure.

Call Center

Call Center Morale Employee engagement Customer centricity

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Webinars

Stay Connected