Caller satisfaction Contact Center First call resolution Sales 
Callminer
OCTOBER 3, 2019
“The goal of the phone call is to resolve the issue during the first interaction. Studies show that “67% of customer churn is preventable if the issue is resolved during the first engagement. Callers are put on hold while the agent asks around for a solution.
Callminer
OCTOBER 11, 2018
She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. Without question, our most important metric is first call resolution…”.
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