Caller satisfaction Coaching Interactive Voice Response Marketing 
Fonolo
AUGUST 24, 2017
In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations. Make Sure Your Metrics Are Accurate.
Customer Relationship Metrics
JANUARY 11, 2017
doesn’t she work in marketing?!). Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Isn’t it odd how so many pretend they’re an expert? Everybody can do it.
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