10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.
Let's personalize your content