Call Logging Interactive Voice Response Journey mapping voip 
InGenius
SEPTEMBER 3, 2019
Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Customer Journey Mapping.
JustCall
DECEMBER 23, 2022
JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.
JustCall
JANUARY 19, 2023
Are you looking for the best VoIP alternative? This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering. 5 Capterra– 4.1/5
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