Call Logging First call resolution Knowledge Base Wait times 
NobelBiz
MARCH 21, 2023
Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?
Tenfold - Contact Center Blog
JULY 9, 2018
With real-time access, the service vendor can immediately identify problems and take appropriate action. This is achieved maintaining a comprehensive knowledge base (FAQs) that customers can use as the first line of support. Abandoned Call Rate. Average Call Transfer Rate. The ASA in this instance is 1.5
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