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Social media contact virtual call center call center solutions Interactive Voice Response Customer retention Big data CRM call center software Average Handle Time Contact center software More Related Topics >
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Call Center Optimization: Big Data Analytics

Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.

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Big data Call Center Analytics Interactive Voice Response 62
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Track all of the important call center metrics. Use the software to improve service.

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call center software Best practices Call Center Interactive Voice Response 140
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