Remove Call Logging Remove Customer emotions Remove Customer retention Remove Morale
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. All of this adds up to increased agent job satisfaction and morale by off-loading routine, boring requests to the AI bot.