3CLogic

DECEMBER 1, 2022

We live in an era of ever-increasing communication and ever-increasing communication tools. While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes. Of the respondents surveyed: 28% want to record and store calls on demand.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

NobelBiz

FEBRUARY 21, 2023

Empathy and compassion Often, empathy is seen as a vital part of customer service. It is essential for a customer care professional to be able to put themselves in their clients’ shoes. Regardless of whether they are discussing a possible purchase or a complaint, customers must feel heard. Find out more.

Contact Center 52

Contact Center Call Center CRM Call Logging 52

NobelBiz

MARCH 21, 2023

The First Contact Resolution Rate (FCR) is a crucial KPI for measuring the effectiveness and quality of your customer service. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness. When a problem arises, the customer expects a quick and efficient resolution.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

Contact Center 94

Contact Center Scripts Interactive Voice Response contact center solutions 94

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. However, the same is not the case with 8×8.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52