3CLogic

DECEMBER 1, 2022

Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls. 26% want to use SMS for customer care. On one side, their service management systems can store customer and employee information and digital communication data.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

NobelBiz

FEBRUARY 21, 2023

And having the right soft skill is important on all fronts because it is the direct link between the customer and the brand. Find out in this article 10 of the most essential soft skills a contact center agent needs to have in order to deliver an excellent customer experience. Find out more.

Contact Center 52

Contact Center Call Center CRM Call Logging 52

NobelBiz

MARCH 21, 2023

When a problem arises, the customer expects a quick and efficient resolution. It isn’t easy to satisfy every customer on the first interaction. However, by studying customer experience metrics such as FCR, contact centers can create a balance between customer satisfaction and reducing service costs.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

JustCall

APRIL 5, 2023

However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. However, the same is not the case with 8×8.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52