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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

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Call Center and Contact Center Software Difference Complete Guide

Hodusoft

Over 50% of customers across all age groups prefer phone communication to reach out to a service team, making it the most-used channel for customer service, a survey by Zendesk found. Key Features of HoduCC Call and Contact Center Solution. IVR and agent survey. Auto dialer . Add-on features of HoduCC. Quality Analysis.