Call flow Gamification Quality management Self service 
NobelBiz
FEBRUARY 27, 2024
Tracking these metrics can pinpoint areas for agent training and development, ultimately leading to a more skilled and efficient workforce capable of delivering superior customer service. Through the implementation of quality management processes, call centers can systematically identify, monitor, and address issues in real-time.
Enghouse Interactive
FEBRUARY 9, 2021
Returning Prospects – hear a welcome-back greeting, proactively offered help based on their last visit queries/self-service path taken, and easily accessible live agent support. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. AI-Enabled Self Service (34.8%
JustCall
APRIL 5, 2023
Its IVR utilizes AI, including both natural language understanding (NLU) and automatic speech recognition (ASR) to ensure appropriate routing. Genesys CloudX Pricing Plans Genesys Cloud CX 1: $75.00
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