Call flow Document Employee engagement Virtual Agent 
JustCall
MARCH 9, 2023
Some of the challenges at contact centers are listed below: High rate of agent attrition Low levels of customer satisfaction IT problems Lack of sufficient budget Low employee engagement Lack of proper analytics and strategies High call volumes Using robust contact center software like JustCall, you can navigate all of these challenges easily.
JustCall
APRIL 5, 2023
Top Features of Avaya Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. This ensures that the inbound calls always reach the correct person/department.
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