Call flow Customer Experience Entertainment Interactive Voice Response 
JustCall
MARCH 23, 2023
Could you risk ineffective customer service? Well, IVR could help you fix this little problem easily. IVR Interactive Voice Response is a telephone-based menu system that allows the identification, routing, and segmentation of callers to the most suitable agent within a workforce. How does IVR work?
aircall
MARCH 31, 2021
And when you’re trying to provide a good customer experience, annoyance is the last emotion you want customers to feel. That’s the beauty of a call queue. . The best-case scenario is that they hang up and call back later. Needless to say, that’s the kind of customer experience that will diminish your bottom line.
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