Call flow Contact Center industry standards Presentation 
Spearline
DECEMBER 23, 2021
The challenge for our customers Unlike a standard call between two people, where your phone may ring before answering, our customers’ numbers are generally configured to answer straight away. An IVR welcome message is presented to the caller. This means, in a typical test call flow, ringing won’t be heard.
Spearline
SEPTEMBER 9, 2022
Audio capture Our audio capture feature records and relays audio from each node of the IVR and presents it in a complete map illustrating at which point each audio prompt occurred. Transcriptions are presented in English on a complete map illustrating the point at which each IVR prompt was present.
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Spearline
SEPTEMBER 28, 2022
IVR transcription Our IVR transcription feature automatically transcribes all audio and presents it on a complete map illustrating the point at which each IVR prompt was present. This means you can repair any problems before they impact the customer. Run multiple tests at once if you wish, the choice is yours.
Spearline
OCTOBER 5, 2021
Your contact numbers support sales orders and customer management and when they are “down” your business is not generating revenue and may be losing customers. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.
Spearline
AUGUST 13, 2019
Unlike a standard call between two people where your phone may ring before answering, our 'customers' numbers are generally configured to answer straight away. An IVR welcome message is presented to the caller. If you are interested in benefiting from our platform, please get in touch with us.
Spearline
JUNE 18, 2019
Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.
Spearline
JUNE 18, 2019
Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.
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