8 Ways to Turn Your Contact Center from Cost to Profit
Transparent BPO
AUGUST 20, 2019
Find Ways to Improve CSAT It stands to reason that the more satisfied the customer, the higher the CSAT score, and the more profitable the business. Just a five percent lift in customer retention can boost a company’s profitability by as much as 75 percent, according to Bain & Company. With unemployment in the U.S.
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