Call flow, Coaching, Customer retention and First call resolution

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Call flow

Coaching

Customer retention

First call resolution

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow

Call flow Coaching Telecommunications Customer retention

AI-Driven Excellence in Call Center Quality Management

Balto

NOVEMBER 28, 2023

Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Investing in quality management and assurance enables you to deliver seamless customer service, as well as keep customer churn rates at a minimum.

Quality management

Quality management Call Center Management Contact Center

Customer Contact Central

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

AI-Driven Excellence in Call Center Quality Management

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