How To Manage The Average Handling Time (AHT) For Contact Centers?
NobelBiz
JANUARY 17, 2022
Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Naturally, every manager strives to increase traffic flow and reduce expenses. They aim to reduce the time it takes to handle a call and optimize it to be as brief as feasible. To put it another way?
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