Call flow Chatbots outsourcing Upselling 
SmartAction
SEPTEMBER 16, 2020
They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. Complex calls are traditionally handled by agents.
Transparent BPO
AUGUST 20, 2019
As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options. One way to curb rising costs is to outsource to vendors that specialize in customer service. Conduct a successful outbound lead generation campaign.
SmartAction
SEPTEMBER 14, 2020
They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. Complex calls are traditionally handled by agents.
Expert insights. Personalized for you.
87 
Let's personalize your content