Call flow Caller satisfaction Contact Center Interactive Voice Response 
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. The caller can select the best option for him by using the telephone keypad or by speaking.
JustCall
AUGUST 23, 2022
If you’re still relying on on-premises legacy systems for your contact center and other telephony needs, you could be wasting a lot of money. It improves caller satisfaction with the help of auto attendants. They can be routed automatically based on location, time of call, etc.,
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