Call Center Omni-channel support Self service Virtual Agent 
Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Virtual Call Centers.
CSM Magazine
JUNE 12, 2020
Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1. Impact of Globalization.
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