Call Center Multi-channel support Omni-channel support Personalization 
TeamSupport
APRIL 15, 2021
Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. Nike uses this data to further personalize the customer experience the next time they visit the store.
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Impact of Globalization.
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