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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. One of the biggest challenges is delivering consistent and valuable customer experience (CX). One of the biggest areas of impact will be redefining how we engage with our customers.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Visit our Customer Rage Study page for more information.