Call Center contact center associations Customer Service Service level 
Call Center Weekly
SEPTEMBER 13, 2018
Those feelings set the tone for the human interaction and inform the customer experience. Service level measures the % of calls answered in a # of seconds. Aside from that, speed is linked to cost and not to customer satisfaction. You must answer the phone to provide the service or close the sale.
CCNG
FEBRUARY 1, 2023
While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.
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