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Customer Complaints: A Guide to Resolving 8 Regular Issues

Nicereply

JANUARY 17, 2024

By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Help your business grow Complaint resolution is not just about damage control but also a powerful tool for business expansion.

Complaint resolution 105
Complaint resolution Scripts Feedback Wait times 105
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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.

Contact Center 52
Contact Center Chatbots Complaint resolution Wait times 52
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