Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. The Customer Satisfaction score can also be applied at the company level. As a bonus, in each category, we’ve added three ways to improve these metrics.
52 
Let's personalize your content