call center workforce Examples Feedback Transportation 
NobelBiz
MAY 22, 2022
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Global Response
MAY 1, 2023
Once you know what workforce you need, you need to ensure you actually have that workforce. As such, workforce planning involves both understanding both your current team and their abilities, and what gaps exist in your workforce. You don’t want to schedule your newest agents during your busiest periods, for example.
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