call center workforce Customer Service Employee engagement First call resolution 
JustCall
JANUARY 19, 2023
A good call center optimization can match the customer’s expectations with the best level of customer service. The continuous investment in the call center optimization model will help maintain customer loyalty as well as the profitability of the organization in the long run.
JustCall
NOVEMBER 24, 2022
According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. Additionally, call centers have a high turnover rate, which makes these withdrawal statistics even more concerning. So, What Exactly is Employee Engagement?
Dialer 360
SEPTEMBER 14, 2022
For call center optimization you need to think about improving your customer experience. While providing outstanding customer service should always be the aim of a call center, it shouldn’t be your primary objective. It’s wonderful if your agents treat customers with respect.
Expert insights. Personalized for you.
52 
Let's personalize your content