call center workforce Contact Center contact center workforce outsourcing 
Verint
AUGUST 17, 2017
The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. When I probed with a technology question to one of the interviewees, the CEO of a large outsourcer, his response was, “Technology is easy. People are the hard part.”. Don’t Panic!”
NobelBiz
MAY 22, 2022
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!
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