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Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time.
Playvox
MAY 24, 2023
For the typical contact center, metrics are the key to identifying the reason behind a bad day and being able to create operational efficiency that helps avoid a repeat. Workforce management metrics provide crucial insight into how well you are planning your workforce.
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