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Workload forecasts Schedule adherence Agent burnout Service level Average Handle Time Morale Customer Support Metrics Employee engagement Accountability More Related Topics >
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Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time.

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Call Center Workforce Management Metrics: How To Measure And Improve Performance

Playvox

MAY 24, 2023

Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. Workforce management metrics provide crucial insight into how well you are planning your workforce. Invaluable.

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call center workforce Metrics Schedule adherence Call Center 52
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