Noble Systems

APRIL 14, 2021

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. as well as a place to house it.

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Noble Systems

MARCH 19, 2021

And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. Call Center Software for SMB.

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ViiBE Blog

APRIL 28, 2021

Implementing service recovery can help improve your first call resolution rate. Two crucial related KPIs that affect employee performance are schedule adherence and absenteeism. Schedule adherence compares an employee’s scheduled hours to the actual hours they spend working. Employee break time.

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