call center solutions First call resolution Metrics virtual call center 
Hodusoft
MAY 10, 2023
This has resulted in increased demand for cloud-based call center solutions, as well as virtual call center services that can be operated from home. SLA (Service Level Agreement) – SLA is a contractual agreement between a call center and its clients, outlining the level of service that will be provided.
ViiBE Blog
APRIL 28, 2021
So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry.
Hodusoft
DECEMBER 16, 2022
Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. Modern-day call center solutions offer a plethora of features that enable businesses big or small to deliver remarkable customer service.
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