aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users. It also allows agents to work remotely. Reliability.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users. It also allows agents to work remotely. Reliability.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 17, 2016

Connected customers enjoy self-service because they feel self-reliant and empowered. Self-service resources are available round the clock, which will reduce friction and lower customers’ effort score. Abhinav Sridhar - Senior consultant, Aranca Research. Let us know in the comment section!

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54