Dialer 360
DECEMBER 5, 2022
New trends are always emerging that have the potential to transform the way call centers operate. Here are some of the top call center trends that are currently shaping the industry. Call center solutions are increasingly moving to the cloud. IVR (Interactive Voice Response).
Freshcaller
JUNE 27, 2018
An effective business phone system must have the following features: Easy to set up and configure: An intuitive user interface and quick-to-traverse screens are an uncompromisable aspect of any call center software. Conference calling. Call forwarding. Multi-level IVR. Automatic call recording.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Share responsibility and construct a common goal. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
Expert insights. Personalized for you.
26 
Let's personalize your content