3CLogic

JULY 14, 2020

Instead of uncovering the bad call after manually digging through call logs weeks later, the supervisor receives the alert immediately with the relevant context and Sarah’s contact information. For instance, Fred may frequently utilize certain keywords, or make a slight adjustment to the standard closing script.

Analytics 96

Analytics Call Center First call resolution Coaching 96

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Talkdesk offers more features in its premium plan, like predictive dialer, escalation management, and call scripting. Call Logging Call Transcription Lead Segmentation Caller Profiles.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

call center software 48

call center software Call Center virtual call center voip 48