Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Make sure the solution is scalable (if you need it to be). Use the software to improve service.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. A consumer can follow you on Facebook or sign up for your email list.

Analytics 52

Analytics Call Center Big data Contact Center 52

3CLogic

JULY 14, 2020

Instead of uncovering the bad call after manually digging through call logs weeks later, the supervisor receives the alert immediately with the relevant context and Sarah’s contact information. Boosting First Call Resolution with Speech Analytics. First Call Resolution (FCR) is highly indicative of customer satisfaction.

Analytics 96

Analytics Call Center First call resolution Coaching 96