Noble Systems

APRIL 14, 2021

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.

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Cisco - Contact Center

NOVEMBER 26, 2019

For thousands of years, mankind found ways of transporting themselves for survival. Numerous Top 10 hits have been written about the driving experience. A quick internet search located a list of “118 songs about cars”! What’s behind this obsession? The ability to move has always impacted the way humans interacted with each other.

Contact Center 102

Contact Center contact center solutions Transportation Government 102

JustCall

APRIL 12, 2023

One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.

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