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What is Call Center Management? Need, Metrics, and Best Practices

Hodusoft

5 metrics to evaluate the success of call center management. Working on customer feedback Implementing multi-channel support Improving products and services 4. Delivering personalized customer support Modern customers dislike brands that offer a standard proposition for all their customers.

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5 Rules Anyone Working in Customer Service Should Know

Fonolo

Whether you’re selling sandwiches or pushing a call center software for small business, there are now universal rules to abide by to ensure meaningful connections with customers. Read on to learn about what we think of as the “ 5 R.U.L.E.S. Leadership Leads. Being a positive force internally can help power people forward.