Remove call center software Remove CRM Remove Multi-channel support Remove Wait times
article thumbnail

What is Call Center Management? Need, Metrics, and Best Practices

Hodusoft

5 metrics to evaluate the success of call center management. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end. Working on customer feedback Implementing multi-channel support Improving products and services 4.