CSM Magazine
JANUARY 28, 2020
To be successful, businesses need a high-quality call center service that is reliable, easy to navigate and able to keep up with ever-changing customer experience expectations. So, if you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success.
Callminer
FEBRUARY 21, 2018
This is a service that will put callers on a virtual hold and will call them back when it’s their turn. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. This makes the call center more adaptable and easier to install.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
JULY 3, 2023
The good news is, there is a metric to find out how much time agents spend on handling customer interactions, from the moment they greet and open the call with the customer to the stage where they wrap up all after-work tasks related to the call. Agent performance: AHT is a critical metric to evaluate agents’ performance.
Callminer
SEPTEMBER 5, 2017
With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. In her free time, she writes literature.
CSM Magazine
MARCH 27, 2020
All of this is within your reach—all you’ll need is a grasp on customer support basics, the numbers that justify investing in it’s improvement, and the tools, channels, and metrics to keep you going. What is Customer Support? These are some that are common: Answering Service : this is the tech behind automated phone tracks.
Expert insights. Personalized for you.
52 
Let's personalize your content