call center software industry standards Sales virtual call center 
Hodusoft
MAY 10, 2024
A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?
aircall
MARCH 12, 2021
It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. The average time to return a missed call.
aircall
MARCH 3, 2021
One great way to improve your customer service and sales processes? Set essential call tracking metrics. With call metrics, you have a standard way to evaluate your call center’s performance. What Are Call Tracking Metrics? Set up a virtual call center with remote and/or distributed teams.
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