Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Call Recording. Quality Management. Gamification. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Voice of The Customer.
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