Remove call center software Remove Finance Remove industry standards Remove Interactive Voice Response
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The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

SharpenCX

Let’s look at some necessary steps on how to deploy a call center system for a better CX. Deploying new call center software impacts every process your team has. Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. Get your Agent’s Perspective.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.