SharpenCX
JANUARY 28, 2020
Let’s look at some necessary steps on how to deploy a call center system for a better CX. Deploying new call center software impacts every process your team has. Feeling unsure about taking the next steps in deploying new call center software? Get your Agent’s Perspective.
Callminer
AUGUST 1, 2017
With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. She has a command to write on call center software and new technologies used in contact centers. She writes for the blog of Dialer360.
aircall
MARCH 3, 2021
In this guide, we provide an overview of what call metrics are and why call tracking software is so essential for modern businesses. We’ll also discuss how to benchmark call center software and use it to improve call center performances across various industries.
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