call center software eBook industry standards Metrics 
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution.
SharpenCX
FEBRUARY 18, 2020
Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. When you find the root cause of your agents’ stressors, you can identify where they need to grow and where your contact center needs to improve. The work of a call center manager is far from tedious.
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